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Frequently Asked Questions

What number can we call/text when we have a question?

You can call or text 808-444-3770 if you have questions.

Do you provide car seats?

Car seats and boosters are not provided, however, you are welcome to bring your own.

Do you allow children? What ages?

Children are welcome, of course! Be aware that the length and the content of the tour might not be as enjoyable for small children as it would be for older children and adults.

Can we bring our food and/or drinks?

Your itinerary includes several prime spots to enjoy locally made beverages, treats, and lunches. For your additional convenience, our luxury SUV offers a comfortable amount of storage space in the rear compartment, where we also keep a cooler stocked with ice for your refrigerated items.

Can we play our own music?

Your Tour Guide will probably play local favorites for you by default. If you would like to play your own selections through the sound system in the SUV, the connection is available via Bluetooth.

Do you provide towels?

Towels are not provided, so if you plan to enjoy the ocean, waterfalls, or hiking areas, we encourage you to bring towels to clean/dry off.

Do you provide handwashing/foot-washing supplies?

We happily provide hand sanitizer, and wash stations are available at many stops on your itinerary. You are welcome to bring additional supplies (jug of water, towels/towelettes, etc) if you prefer.

Is the vehicle sanitized before our tour?

For the safety and health of our guests and our staff, our vehicles are cleaned and disinfected before every tour.

Does the vehicle provide wi-fi?

Unfortunately, a wi-fi signal is not available on tour. Even cell phone signal strength is sporadic throughout your itinerary.

Will we have a cell signal on our tour?

Due to the rugged and remote landscapes, you will be enjoying, cellphone signal is infrequent. Please plan accordingly.

Will our driver take pictures for us?

Sure! Taking photos to help remember your favorite tour on Maui is highly encouraged! We are happy to take pictures of you/your group, as well. Be sure to share your best shots on your social media and tag @HawaiiByStormTours

Will we be able to go on any hikes?

Your itinerary could include a few stops where short hikes are possible. We hope to optimize the selection of stops for your tour, so you will probably not want to spend too much time on any one-stop.

What if we break down?

Our fleet is extremely new and immaculately maintained, and customized for the Road to Hana environment, so breakdowns are unlikely. However, our Tour Guides are skilled and equipped to address a range of issues to minimize your inconvenience.

Do you ever cancel due to the weather?

The windward and East sides of Maui can often be subject to inclement weather, but very rarely are we forced to cancel tours. A reschedule will be offered or a refund is given if HBS deems it unsafe to run the tour.

Do we pay in full upfront or are simple reservations accepted?

All tours are prepaid in advance. Please refer to our Cancellation Policy for additional information if your plans change.

Do you accept Venmo for driver tips?

Our Tour Guides appreciate your cash or Venmo tips! Mahalo! We also appreciate your kind words on the review site of your choice (TripAdvisor, Google, Yelp!)

Do you recommend bringing bug spray? Or do you have it if we need it?

We do have bug spray available, but it’s only needed depending on the season and amount of rainfall.

Do you recommend motion-sickness medication? Or do you have it if we need it?

Due to liability issues, we are not allowed to provide motion sickness medication. We advise our guests to take any motion sickness medication prior to the tour.

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