At Hawaii by Storm, we understand that sometimes plans change unexpectedly. That’s why we offer a clear and transparent cancellation policy to ensure that our customers are able to cancel or reschedule their tours and activities with ease. We want to provide you with peace of mind and flexibility when it comes to planning your Hawaiian adventure. We encourage you to contact us as soon as possible if you need to cancel or reschedule your booking so that we can assist you promptly. Our customer service team is always here to help and answer any questions you may have about our cancellation policy.

✓ Customers will receive a full refund or credit with 7 days’ notice of cancellation.

✓ Customers will receive a 50% refund or credit with 4-6 days notice of cancellation.

✓ Customers will receive no refund and 100% of the cancellation fee will apply with 3 days notice of cancellation.

✓ Contact us by phone to cancel or inquire about a cancellation. All bookings may be rescheduled for an alternative date at anytime subject to availability.

✓ No-shows will be charged the full price.